RETURN POLICY:

Formaden instituted the Guaranteed Purchase Seal, which recognizes the deadline for reflection on the purchase on our website. We guarantee a money back within 7 days of the purchase. You can return the product for free, no regardless of the reason, and we will refund the money. The withdrawal of the request must be formalized in writing within the reflection period of 7 days, via e-mail vendas@formaden.com.br. If the withdrawal is formalized before the invoice is issued, the refund will be made in full. If the product has already been shipped, the money refund will be linked to the product return. In such cases the costs of shipping the product and taxes will be discounted. However, there are some specific products that cannot be returned. In that case, you can seek contact to match the seller how to proceed.

 

What are the requirements for returning a product?

You have 7 days to withdraw from the purchase date on the website.

 

- It cannot be used, scratched or with other marks that indicate use.

- You must have all original accessories and manuals in good condition.

- Product packaging must be inviolate. We are a family owned and operated business.

 

When will I receive the return?

Upon receiving the withdrawal request, it will be analyzed what progress the request found. Once the requirements are returned in order, it will be cancellation of the order and return of amounts paid is authorized, in accordance with this policy.

 

Where will the money be returned?

We are a family owned and operated business. The money is returned to the same payment method used to buy. In some cases, we offer the return on the Customer's current account.

 

DELIVERY TIMES:

Orders will be dispatched within 5 days after confirmation. Delivery times may vary according to the customer's option (FEDEX) and the agility of the Post Office in providing services.

 

REFUND POLICY:

Formaden undertakes, in the event of a defect, to fully refund to the customer the costs generated by the purchase and shipping, after analyzing and verifying the defect claimed by the customer, within a period of 30 days.

 

EXCHANGE POLICY:

Formaden undertakes to exchange defective and / or broken products at no additional cost to the customer. We are a family owned and operated business.

 

QUALITY POLICY:

Satisfy the customer, creating and innovating products that meet their needs. Act responsibly in compliance with legal requirements and standards. Continuously improve work processes and conditions while preserving the safety and health of its employees. Improve the quality standard through continuous improvement of processes and products. Ensure that this quality policy is understood by all its employees who may affect or influence the quality of products.

PRIVACY POLICY:

1 - Formaden Account Data and Navigation

Data We use Formaden Account Data and Navigation Data, since your first access to the Services, to: (i) understand how you use the Services; (ii) select and personalize advertisements for you, inside or outside the Services; (iii) provide, customize and recommend content and services; (iv) offer new Services to you, including those whose contract you started but did not end; (v) evaluate performance and improve the Services, (vi) help advertisers and partners to evaluate the effectiveness and reach of ads and also to understand the profiles of people who access such ads; (vii) provide technical support and guarantee the security and functionality of the Services; (viii) develop, test and improve new products and services; (ix) carry out research and innovation activities related to the performance and improvement of the Services; (x) monitor usage activities and trends; (xi) measure interactions and audience for the Services; (xii) process billing information, send confirmations and fulfill your orders, in the case of paid Services; (xiii) send offers, information about promotions, events and / or announcements in your email account, by text message, messaging application, phone call and instant notification (push); (xiv) communicate with you and respond when you contact FORMADEN and (xv) comply with the terms of use of the Services and comply with the purposes set forth therein.

2 - Data obtained from third parties

We use Data obtained from third parties to (i) make inferences about content and topics that may be of interest to you; (ii) improve our Services; (iii) personalize the content and advertising that we display; and (iv) obtain credit history to help detect and prevent fraud. We may also use Data obtained from third parties for the same purposes as the third party, if you have authorized it, as well as under this Policy, when you accept it. III. Anomized data In addition to treating the Data in accordance with this Policy, we also use your data in an anonymous way, that is, data that does not personally identify you.

EYESIGHT:

To be recognized as a company of excellence in the dental segment. We are a family owned and operated business.

 

MISSION:

Develop and produce effective solutions to the challenges of our customers, contributing to people's well-being and quality of life.

Formaden Indústria e Comércio LTDA ME

Alameda Arpo, 1475 - Lojas 2 e 3, Bairro Ouro Fino, CEP 83010-290. São José dos Pinhais-Paraná - Brasil

CNPJ: 09.431.344/0001-20

Política de devolução  |  Prazos de Entrega  |  Política de Reembolso  |   Política de Trocas

PRAZO ESTIMADO PARA ENVIO APÓS PAGAMENTO: 5 DIAS.

+55(41) 3556-3988

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